At ALCOR Jewels, we want you to love your jewellery! If for any reason you’re not completely satisfied with your purchase, we’re here to help.
We accept returns and exchanges within 7 days of delivery for damaged and wrong item delivery. Returned Items must be unworn, undamaged and in its original packaging. Please note we do not issue refund and exchange for change of mind. Sale or discounted items are not eligible for returns or exchanges unless defective.
If your item arrives damaged or wrong item delivered, please contact us within 48 hours of delivery
with a photo, and we will assist you with a return or exchange at no additional cost.
Non-Returnable Items
For hygiene reasons, earrings are not eligible for return or exchange unless damaged upon arrival.
Contact Us: Please reach out to us via email at [insert email] within 48 hours of receiving your item to initiate a return or exchange with order no. and reason for return.
Return Shipping: Customers are responsible for the return shipping costs unless the item is defective . We recommend using a trackable shipping service to return your items.
Refunds: Once your return is received and inspected, we will process your refund to the original method of payment within 7 business days.
Thank you for choosing ALCOR Jewels! We strive to ensure your experience is as smooth and satisfying as possible.
If you have any questions or need further assistance, don’t hesitate to contact us.
